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Privacy Policy

At Riyasaat, we are committed to protecting your privacy and ensuring that your personal information is handled with complete transparency and security. This Privacy Policy explains how we collect, use, protect, and handle your information when you visit or purchase from our store.

Privacy Policy - Riyasaat1. Information We Collect2. How We Use Your Data3. Payment Method & Shipping Charges4. Data Sharing & Protection5. Order Verification & Anti-Fraud Policy6. Transit Damage & Replacement Guarantee7. Customer Rights & Control8. Contact Information

Privacy Policy - Riyasaat

Effective Date: August 30, 2026

Website: Riyasaat (riyasaat.com)

1. Information We Collect

To fulfill your orders and provide a smooth shopping experience, we collect:

  • Personal Identification: Name, mobile number, and WhatsApp contact details.

  • Delivery Information: Complete shipping address, city, and nearest landmark.

  • Order History: Details of purchased items (Home Decor, Clocks, Islamic Art, Wall Art, Wooden Crafts, etc.).

2. How We Use Your Data

Your information is used strictly for operational purposes, including:

  • Processing, packing, and delivering your orders.

  • Contacting you via WhatsApp or Call for order verification and real-time delivery tracking updates.

  • Resolving customer support queries, returns, or replacement requests.

  • Enhancing our website performance and product catalog based on customer preferences.

3. Payment Method & Shipping Charges

  • Cash on Delivery (COD): We operate on a 100% Cash on Delivery model across Pakistan. You only pay when your parcel is delivered to your doorstep.

  • Standard Delivery Fee: A standard delivery fee of Rs. 49 applies to your order total at checkout.

4. Data Sharing & Protection

  • Logistics Partners: We only share necessary delivery details (Name, Address, Phone Number) with trusted courier services to complete parcel fulfillment.

  • No Third-Party Selling: We do NOT sell, trade, rent, or leak your personal data to any external marketing agencies or third parties.

  • Data Security: We implement standard security protocols to safeguard your personal information against unauthorized access, modification, or disclosure.

5. Order Verification & Anti-Fraud Policy

To ensure fast and accurate delivery:

  • Every Cash on Delivery order may undergo a quick verification process via WhatsApp or phone call prior to dispatch.

  • Riyasaat reserves the right to cancel orders with invalid contact information or non-responsive verification.

6. Transit Damage & Replacement Guarantee

Given that our items include fragile home decor, acrylic wall art, and wooden clocks:

  • Unboxing Policy: Customers are encouraged to record a quick video while unboxing their parcel.

  • Damage Claim: If you receive a damaged or incorrect product, report it to our support team within 48 hours of delivery with video/photo evidence for a hassle-free replacement.

7. Customer Rights & Control

You have full control over your personal data:

  • You may request to update, correct, or delete your contact details from our records at any time.

  • You can opt out of any promotional communication by contacting our customer service.

8. Contact Information

For any questions regarding this Privacy Policy, order updates, or customer support:

  • Store Name: Riyasaat

  • Website: riyasaat.com

  • Customer Support: Available Contact Us page on our website.

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